0208 962 0700

Facebook Twitter Twitter
Bookmark and Share
Doggy Diary

Rocco: I am very lucky some days where the staff at Pets in the City allow me to sit with them in the office where I get my own blanket and chair to sit on. I do feel really spoiled sometimes ha-ha. After an energetic walk it is now time for my afternoon siesta; catch up with you guys soon!. Read more…


Pets in the City owner Sarah during the opening of the Pets in the City shop.

Dog of the Moment

Gellet or 'G-Dog' to his friends; what a fine chap this Welsh Terrier is.

Dog Walking Dog Walking

Pets in the City Grooming Salon

Meet our Head Groomer Jem.  Jem moved from his native Philippines in 2007 and has worked in several dog grooming parlours in west London before joining us at Pets in the City for our regular Tuesday service.

Jem is also a qualified vet in the Philippines, receiving his certificate in 2003.  

Our grooming salon is open every Tuesday and Friday and includes clipping, hand stripping, scissor work, anal glands, teeth brushing (not de-scaling), ear cleaning, nail clipping, washing and drying.

Short of time? Let us take some of the stress out of your day by combining our day creche and grooming service complete with a free pick up and drop off. We can also deliver food at the same time we drop off your dog or a nice new collar, coat or toy.

Please go to our Facebook pages for more photos from the grooming salon.

Grooming Price List

How to book:

Please contact us on 020 8962 0700 to book your appointment or email us at sarah@petsincity.com.  Alternatively pop in to see us at 75 St Helens Gardens, London, W10 6LL.

On confirmation of booking, a £20 non-refundable deposit is required. 
If you wish to cancel please conact us 48hrs before your booking.

A grooming form is provided on booking of your appointment. This is for you to outline all your grooming requirements. Please fill out and provide on the day of your appointment or before.

Grooming Form

Frequently asked questions.

How long does dog grooming usually take?

If the hair needs to be cut, we ask that you allow four hours so that we can wash dry and cut the hair. If the hair is matted it may take more time. If there is no scissoring it generally takes less time. If you need your dog grooming “in and out” we may suggest you come at a particular time usually first thing in the morning.

How much does it cost?

Please phone or email us and we will send you our comprehensive price list.

Do you bathe the dog first?

In order to get an even cut the hair needs to be clean so we always bathe the dog as part of grooming.

Can you groom my dog to breed standard?

Yes, our groomers are familiar with most breed standards and are very experienced with the more popular breeds. Many clients do not want their dogs groomed to the breed standard because of the level of maintenance required but this will be discussed during your first consultation with the groomer. Each dog is different and each person’s needs vary so consultation can help you to decide accordingly.

My dog’s hair is matted, do I need to cut the hair short?

If the hair is allowed to knot or develop ‘matts’ this can be unhealthy for the dog’s skin. Before washing the dog it is necessary to brush out all knots. If the hair is matted it may be possible to de-matt the coat but unfortunately this can be painful. In some cases de-matting may cause or reveal skin irritation. We may need to charge more for heavily matted hair. If the hair is so badly matted we may recommend cutting the hair short.

Can I stay with my dog and watch?

If your dog can see you whilst being groomed it usually means they will try and be with you and this can result in dangerous working conditions. The groomer is working with sharp tools and will want to avoid additional stress and excitement. We therefore insist that you do not stay with your dog, however you are very welcome to see the grooming salon prior to the treatment.

How is my dog dried?

Firstly towel dry and then we use a high velocity dryer that blows off the majority of the water then a stand dryer will be used. With smaller or more nervous dogs we will not use the high velocity dryer.

What if I don’t like the groom after it is finished?

Please tell us, we aim to have satisfied clients in all our dog care services. On the occasion where a haircut is not to your liking and it is a matter of a little more trimming here or there, the groomer can usually do it right away.

Dog Walking Dog Walking Dog Walking

View more dog grooming photos in our gallery